The prices quoted on the Animals ProShop website do not include shipping costs.

Shipping

Animals ProShop will ship anywhere in Australia or overseas if required.

We generally use Fastway Couriers or Australia Post for our shipping, but, will utilize the best, safest and most cost effective way to send.

Once an order is received, we will contact the customer in regards to the best pricing option available, only if no pricing comes up for your area – you may be located in an “out of delivery Area”.

“How do the shipping costs work?

Shipping is hard to get accurate for every item and or a combination of items due to the weight^ of Balls and Bags.

Shipping prices can be obtained by going through the checkout process prior to order payment.”

All orders are packed, sealed & dispatched in perfect condition.

Animals ProShop takes the necessary precautions when sending Bowling equipment and we ship all items with a ‘Signature required’ notice – this gives us the tracking/delivery information.

With this method we hold the ‘Delivery Company’ as responsible for lost or damaged items as a result of shipping.

Examples of cost

Australia Post

Up to 1kg Satchel Express Post from $14.50^ – Signature required, Insurance can be purchased on buyers request

Fastway Couriers

Fastway Couriers offer a Flat Rate pricing system for most metropolitan area’s around Australia

(excludes NT and WA).

This means we can ship a ball to some metropolitan areas from as low as $17.00 ^

Delivery Claiming

If the Goods are damaged during delivery then we, and the delivery companies require photographic evidence of packaging and damage to be provided within 24 hours of the Goods being delivered. A formal claim must be received in writing within 7 business days of delivery of the Goods.

^ Actual cost is subject to cubic /dead weight and location


Warranty

Some products advertised have a manufacturer’s warranty i.e. Balls and Bags.

Warranty information is included with many manufacturers’ products, or may be found on their respective web sites.

The warranty becomes valid only after the limited warranty registration form has been completed in full. Details can be found on the manufacturer’s website.

The manufacturers’ warrant their product to be free from defects in material or workmanship for the period stated from the date of purchase. The warranty does not cover normal wear and tear; faulty drilling / plugging or damage caused by accident, misuse, alterations to, or tampering with the product. Cracking of a Ball has to be referred to the Manufacture – Replacement of a ball by the Manufacture does not include the Shipping costs to Australia/cost of Drilling.

Warranty Claiming

Animals ProShop will forward the photographs of the product in questioned as required. But warranty claims are subject to the discretion of the original product manufacturer.

If the manufacturer accepts the product to be faulty the shipping costs involved for return of the replaced product to the purchaser shall be at the expense of the purchaser this may include shipping from the US manufacturer. Where possible Animals Proshop may be able to assist with an approved product replacement if still in stock.

Returns

Our policy lasts 30 days.

If 30 days have gone by since your purchase delivery date, unfortunately we cannot offer you an exchange of item.

We do not take any responsibility if you order the wrong size or colour.

Any Returns postage to and from shall be at the purchaser’s expense.